Privacy Policy
Effective Date: July 18, 2025
Website: https://burnabyroadside.ca/
Company Name: Burnaby Roadside Assistance (“we,” “us,” or “our”)
Information We Collect
We collect the following types of information when you use our website or services:
a. Personal Information
- Name
- Phone number
- Email address
- Vehicle details (make, model, color, license plate)
- Service location/address
- Payment information (processed through secure third-party providers)
b. Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on our site
How We Use Your Information
We do not sell or rent your personal information. We may share it only with:
Our in-house technicians or trusted service partners for dispatch
Payment processors (to handle secure transactions)
Legal authorities, if required by law or in the case of fraud or safety threats
All third-party providers are required to protect your data in accordance with applicable privacy laws. Your mobile phone number will not be shared with third parties or affiliates for marketing or promotional purposes.
Sharing Your Information
We do not sell or rent your personal information. We may share it only with:
- Our in-house technicians or trusted service partners for dispatch
- Payment processors (to handle secure transactions)
- Legal authorities, if required by law or in the case of fraud or safety threats
All third-party providers are required to protect your data in accordance with applicable privacy laws.
Data Storage and Security
We store your data securely using encryption and access controls. Only authorized personnel may access personal information, and only for necessary business purposes.
We retain customer information only as long as required for service delivery, record-keeping, or legal compliance.
Your Rights and Choices
You have the right to:
- Access or request a copy of the personal data we hold about you
- Request corrections to inaccurate information
- Withdraw your consent (which may impact our ability to provide services)
- Request deletion of your data, where permitted by law
Cookies and Tracking Technologies
Links to Other Sites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
Children’s Privacy
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Your continued use of our site and services constitutes your acceptance of any changes.
Contact Us
If you have questions about this Privacy Policy or your data rights, contact us at:
📧 Email: [email protected]
📞 Phone: 778-907-9937